We all face challenges in our personal and professional lives. We feel overwhelmed, confused or frustrated. We put our family, friends or colleagues ahead of ourselves. Whether problems are personal or related to your job, Tanner EAP helps you find solutions. Employee assistance programs (EAPs) are employer-provided counseling services. Tanner EAP from Tanner Health provides licensed, experienced therapists to help employees work through problems hindering their happiness and productivity. Privacy for EAP clients The concerns you discuss with our team will remain private. Your company’s management will only receive notification that an employee has attended an initial session. No further information will be shared without written profession. How EAP works for employees Initial appointments focus on identifying issues — personal or professional — and solutions. Follow-up appointments will guide you toward those solutions. The first call Your first call is answered by Tanner EAP staff who listen to your reasons for calling. Our staff will route your call to a licensed counselor who can give immediate assistance or who can schedule a convenient appointment time. First appointment At your appointment, some paperwork will provide basic information to the counselor and explain EAP’s privacy policy. After the paperwork is completed, you will visit with a counselor. Your first appointment usually lasts about 90 minutes, with subsequent appointments lasting up to an hour. Further care If necessary, appointments may be scheduled to continue working toward a resolution. Depending on the nature of the concerns, you also may be referred to other professionals, such as other mental health counselors, attorneys, financial consultants, physicians or any variety of specialists. See How Tanner EAP Helps You Download our brochure for clients for more detail on our programs. download Engage follow-up with managers Usually, the only information a manager will receive from Tanner EAP is that an employee attended an initial session. Unless you give written permission, no information of a personal nature is provided to anyone. When there are job-related issues in need of resolution, you may choose to involve the manager, but will be required to sign a release for appropriate information to be exchanged. Cost and eligibility You are not charged for telephone contacts or visits to EAP. The service is provided by your employer through their contract with Tanner Health. Our services are also available to your dependent family members. In most cases, your health benefits will pay a portion of any referral costs. Before your visit Find downloads of your pre-visit forms on our Resources page. Appointments Appointments are available by calling 770-834-8327. Office hours are Monday-Friday, 8:30 a.m. to 5 p.m., but additional after hours appointments are available. After hours counselors are on call for consultations.