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Patient Experience and Safety

Patient Experience and Safety

We’re committed to delivering remarkable patient-centered care to every patient, every time. Our patient experience team is here to support you throughout your healthcare journey and advocate for patient rights.

From your first visit through your ongoing care, we serve as a compassionate and professional resource, dedicated to helping you feel heard, respected and supported every step of the way, emphasizing patient-centered care.

Our team strives for the best possible outcome for you or your loved one. Tanner facilities are healing environments where patient advocacy is a priority. Aggressive behavior is not tolerated. Learn more about  Workplace Safety.

If you have any concerns, feedback or suggestions regarding patient rights, we’re available to assist you and work toward a positive resolution.

Your privacy and confidentiality are important to us, and we adhere to Health Insurance Portability and Accountability Act (HIPAA) standards in all interactions, ensuring patient-centered care.

We’re here for you, offering patient advocacy at all times.

Contact us

Office hours: Monday through Friday, 8 a.m. to 5 p.m.

Email
24-Hour Patient Experience Helpline
Online Submission

Contact the Joint Commission

You may also report concerns or suggestions directly to The Joint Commission (TJC), regardless of whether you've used Tanner’s internal grievance process, ensuring your patient rights are upheld.

Mailing address:
The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Please refer to The Joint Commission website at jointcommission.org for additional information.

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