The First Call
Your first call is answered by engage staff who listen to your reasons for calling. Our staff will route your call to a licensed counselor who can give immediate assistance or who can schedule a convenient appointment time.
First Appointment
At your appointment, some paperwork will provide basic information to the counselor and explain engage’s privacy policy. After the paperwork is completed, you will visit with a counselor. Your first appointment usually lasts about 90 minutes, with subsequent appointments lasting up to an hour.
Furthermore
If necessary, appointments may be scheduled to continue working toward a resolution. Depending on the nature of the concerns, you also may be referred to other professionals, such as other mental health counselors, attorneys, financial consultants, physicians or any variety of specialists.